From spreadsheets to a global performance management system: How LightForce has leveraged technology to give employees a unique and robust career journey

Using Supergroups, Laura and her team could customize performance reviews for every employee on their multinational team based on their role, team, department, and function.Laura explains, “We're in six different countries, and within those countries, we have different employment types. Within those employment types, we have different types of roles and teams. We have incredibly talented and amazing people so it's critical we support their unique development and growth, and Rippling allows us to do this with easy customization.”

Before Rippling, LightForce evaluated employee performance but was limited in how they could help managers improve the quality of their performance management conversations with team members. With Rippling’s LMS, Laura and her team empowered managers by assigning courses based on their unique roles and opportunities for improvement. The result? Better and more productive performance conversations that go a long way in fostering higher-quality feedback.

Rippling also helped streamline the self-review process for individual employees. Prior to Rippling, LightForce would ask employees to fill out spreadsheets and questionnaires. Employees often lost track of the disparate documents, necessitating repetitive follow-up from Laura and her team. They also had to manually track who had and had not completed these documents, giving them no way to scale. 

Rippling Performance Management allowed Laura and her team to set up self-reviews with questions, goals, and reporting all in one location. They now have an instant view into completion rates, and reminders to employees are automatic. What took them three months to complete before now happens in a matter of days.